Privacy Policy

Please note that this Privacy Policy translated from the original Croatian text. The original Croatian version is the legally binding and authoritative version.

‍ Olea Dental d.o.o.

This Privacy Policy, based on the General Data Protection Regulation (GDPR), explains which personal data we collect in connection with our activities, how we process, use, and protect that data, the purposes for which we use it, and your rights related to your personal data.

OUR FUNDAMENTAL PRINCIPLE: PRIVACY AND DATA PROTECTION

Privacy and the protection of personal data are fundamental rights. We consider it our responsibility to safeguard all personal data we collect, process, and store. Your personal data is our responsibility, and we process it only when necessary and with appropriate security measures.

Olea Dental d.o.o. adheres to the following principles:

  • ·        We do not collect more personal data than necessary.

  • ·        We do not use personal data for purposes you were not informed about.

  • ·        We do not store personal data longer than required.

  • ·        We never sell, rent, or distribute personal data.

  • ·        We do not share personal data with third parties without your knowledge or without a lawful basis.

  • ·        We do not use automated decision‑making or profiling.

  • ·        We continuously ensure that personal data is securely stored and protected.

If you have any questions after reading this Policy, you may contact us at any time.

1. WHO WE ARE

Olea Dental d.o.o. Mosorska 5A, 21312 Podstrana, Croatia

Olea Dental d.o.o. is the controller of your personal data and determines the purposes and methods of processing. We ensure all security measures required by GDPR and Croatian regulations.

We do not operate as part of a dental group, nor do we share patient data with associated clinics or laboratories unless legally required or explicitly requested by the patient.

2. WHICH DATA WE PROCESS, HOW, AND FOR HOW LONG

A) When you contact us as a potential patient

To schedule an appointment or respond to your inquiry, we collect:

  • ·        Name and surname

  • ·        Email address

  • ·        Phone number

If you voluntarily send us dental images or X‑rays or other relevant information, we process them strictly for the purpose of assessing your dental condition. If you decide not to proceed with the appointment, we permanently delete all your personal data.

B) When providing dental services

During examinations and treatments, we are legally required to collect and store:

  • ·        Data on your dental health

  • ·        Medical history relevant to dental treatment (chronic illnesses, allergies, infections, anesthesia‑related specifics)

  • ·        Treatment records and patient chart

  • ·        Dental photographs taken during treatment phases (stored exclusively in your patient file)

We store your patient file for 10 years after treatment completion, in accordance with Croatian healthcare regulations. Older records may be archived.

All members of our team are legally obligated to maintain professional confidentiality regarding your health information.

We may be required to provide access to your data to:

  • ·        The Ministry of Health

  • ·        Croatian Dental Chamber

  • ·        Competent judicial authorities

  • ·        Other state bodies, when required by law

C) Billing and accounting

For issuing invoices, we process:

  • ·        Name and surname

  • ·        Address

  • ·        OIB

  • ·        Provided service

These data are stored according to accounting and tax regulations.

D) Video surveillance

For the safety of patients, staff, and property, our premises may be monitored by video surveillance. Recording areas are clearly marked. Recordings are stored up to 90 days, or up to 6 months if required due to storage capacity or legal obligations.

E) Job applications

When you apply for a job, we collect:

  • ·        Name and surname

  • ·        Contact information

  • ·        Education and work experience

  • ·        Any additional data you provide in your CV

If you are not selected for an employment opportunity, your data is deleted unless you give consent for us retaining your data for future opportunities.

F) Consumer complaints

If you submit a complaint, we collect the necessary personal data and store it for up to 12 months, in accordance with consumer protection regulations.

G) Newsletter

If you subscribe to our newsletter, we process your email address based on your consent. You may withdraw your consent at any time.

H) Data collected through our website

You may use our website without providing personal data. However, when you contact us through the contact form, we collect:

  • ·        Name and surname

  • ·        Email address

  • ·        Phone number (optional but helpful)

We delete these data once communication ends or when legal bases for processing no longer exist.

Our website is not intended for minors under 16 without parental consent.

Our website may contain links to external sites (Facebook, Instagram, YouTube). This Privacy Policy does not apply to those platforms.

I) Cookies

Our website uses cookies to ensure proper functionality and improve user experience. Besides the necessary cookies, we also use analytical and marketing cookies to provide a better user experience. The use of any additional cookies that would collect your personal data requires your prior consent, and even if you choose not to give your consent, you can still fully use our website and have uninterrupted access to all of its content.

You may use our website fully even if you decline non‑essential cookies.

Our website uses the following cookies:

3. WHO HAS ACCESS TO YOUR DATA

We cooperate only with trusted partners who help us provide and improve our services. Access to your data may be granted to:

  • ·        IT service providers

  • ·        Website and email hosting providers

  • ·        Video surveillance service providers

  • ·        Software maintenance providers

All partners operate under GDPR‑compliant data processing agreements and strict confidentiality obligations.

We do not share patient data with other clinics or dental groups, except when legally required or when you explicitly request a referral.

4. YOUR RIGHTS

You may contact us at any time to exercise your rights:

  • ·        Right of access

  • ·        Right to rectification

  • ·        Right to erasure

  • ·        Right to object

  • ·        Right to restrict processing

  • ·        Right to data portability

  • ·        Right to withdraw consent

To exercise your rights, contact us:

Email: info@podstranadental.com Mail: Olea Dental d.o.o., Mosorska 5A, 21312 Podstrana, Croatia

We will respond within 30 days. If necessary, we may request additional identity verification.

If you believe your data is processed unlawfully, you may file a complaint with:

AZOP – Croatian Personal Data Protection Agency Ulica Metela Ožegovića 16, 10000 Zagreb Email: azop@azop.hr .

5. UPDATES TO THIS PRIVACY POLICY

We may update this Privacy Policy to comply with legal changes or changes in our processing activities. Your rights will not be reduced or limited. If changes affect your rights, we will notify you appropriately.

This Privacy Policy was last updated on 25 August 2026.